Damaged or Defective Goods My Size USA
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Damaged and Defective Goods

 

Should your package arrive opened or damaged, please refuse delivery of the merchandise in order to avoid paying return shipping charges.

Contact our Customer Service Department at (877) 737-8823 or for international orders 949-583-1901 Monday through Friday, 8:30-5:30 P.S.T, to report the problem. You can also email us at customerservice@mysizeusa.com We will do our best to replace your product as quickly as possible.

If after accepting delivery, you realize you have received a damaged or defective product, please contact Customer Service immediately at (877) 737-8823 or for international orders (949) 583-1901 Monday through Friday, 8:30-5:30 P.S.T.

You can also email us at customerservice@mySizeUSA.com

 

Three Simple Steps for a return:

1.      Call or email our CustomerService@mysizeusa.com for an RMA number. Returns sent without an RMA number clearly written on the package will be returned to the sender. You can call our Customer Service Department 8:30 to 5:30 P.S.T Monday through Friday. For International callers we can be reached at 001-949-583-1901. Different countries may have different access numbers i.e. 01- or 001- or 1- please check with your local long distance operator. You can also email us at customerservice@mysizeusa.com If you email on a weekend we will get back to you during normal business hours on Monday. If you choose a store credit, the amount will be kept on file for use towards another purchase within 6 months. If you would like to exchange your item please indicate on the form below. Return shipping charges are not refundable.

2.      Please complete a Printer Friendly Return Form and include it inside your package. Click here for the form

3.      Send your return complete with RMA number clearly shown on the outside of the package to:

MySizeUSA.com Inc.

Customer Returns

22859 Ridge Route Lane

Lake Forest, CA 92630-3675

 

 

Please be sure and include the nature of the defect, your customer and order information. We will inspect the product upon receipt at our warehouse. We will send you a replacement or issue you a refund once the returned item reaches our warehouse. We will not charge you any additional shipping or handling fees for products that arrive in a defective condition. For complete instructions on returns, see our Returns policy page.

 

Please be sure and read our Returns Policy page as State Law forbids the return of certain personal Hygiene items.

 

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