Credit card safety and secure shopping guarantee

Providing you with a secure online experience is a high priority of MySizeUSA.com Inc.. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are not only supported by industry-standard data encryption, but also protected by MySizeUSA.com Inc.’s Secure Shopper Program Guarantee.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

Secure Shopper Program Guarantee
With our web site, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping with us, you will not be held accountable. Under the Fair Credit Billing Act, federal law limits your responsibility for unauthorized charges up to $50.00. This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges.

If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00.

We cover this liability only if the unauthorized use of your credit card for purchases made at our web site resulted through no fault of your own.

How to Report and Unauthorized Charge:
In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase at MySizeUSA.com, please do the following:

1. Immediately contact your credit card company and report the unauthorized charges. Check your statement carefully as it is very rare that a fraud will only have been preformed once. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee. It is often very advisable to have a new card issued for your own protection and to change your password and account information.
2. If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase with us, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by email, fax or by postal mail. In order to help you, we will need the following information:
3. Your Full Name, Billing address and Daytime Phone Number
4. The date of your transaction
5. The order confirmation from your transaction ( we can help)
6. A copy of the credit card statement in question (please circle fraud charges)
7. Documentation of your credit card company's fraud determination and liability fee. A contact number at the Credit Card Fraud Department and a case number
8. A description of the incident

Send email privacy@mysizeusa.com:

Or mail to:

MySizeUSA.com Inc.

Secure Shopping

22859 Ridge Route Lane

Lake Forest, CA 92630-3675

For security purposes, our fraud department must confirm your claim. If the fraudulent charges resulted through no fault of your own, we will apply a credit to your credit card up to a maximum of $50 and send you a letter that confirms our reimbursement to your account

How do we protect you against Fraud?

Data Encryption.
To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which credit card and personal information is scrambled and then reassembled by an encrypting program.

Positive Identification.
The Authorization process does not leave the MySizeUSA.com site. It is done in real time through and confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order.

Privacy Concerns.
If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically by fax or email without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone to complete your order.

With these security measures in place, you can also feel confident that every credit card transaction you make at MySizeUSA.com Inc. is protected by the Secure Shopping Guarantee.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. When you buy online with MySizeUSA.com Inc, you can buy with confidence.

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